Terms of Service

Article 1 (Application)

These Terms set out the conditions for using “Repair Karte” (the “Service”), a repair-reception and customer-management service provided by the operator of Repair Karte (“we” or “us”). Registered shops (“Users”) shall use the Service upon agreeing to these Terms.

Article 2 (Definitions)

1. “User” means a business (shop) that has registered an account for the Service.
2. “Registered Data” means repair information, customer information, images, and all other data that a User enters into or stores in the Service.

Article 3 (Account Registration)

1. The Service is intended for businesses engaged in repair work. Please provide accurate information when registering.
2. Login credentials (email address and password) must be managed at the User’s own responsibility and must not be shared with third parties.
3. We may refuse or cancel a registration where we determine it involves false information, a past breach of these Terms, or is otherwise inappropriate.

Article 4 (Fees and Payment)

1. The fee plans for the Service are as follows (per shop, per month; yen amounts exclude Japanese consumption tax, which is charged separately).

   Free	¥0 / month (reception & records up to 100 per month, 1 staff member)
   Standard	¥2,980 / month (¥3,278 incl. tax) — unlimited reception, LINE integration, CSV export, up to 3 staff members
   Pro	¥5,980 / month (¥6,578 incl. tax) — all Standard features, POS barcode, sales dashboard, automatic review requests, unlimited staff, priority support

   Users who select an English-speaking region (United States, Canada, Australia, United Kingdom, Singapore, Hong Kong) pay in US dollars (Standard $25 / month, Pro $49 / month; no consumption tax is added). LINE integration and POS barcodes are available only to Users who select the Japan or Taiwan region (in English-speaking regions, customers are contacted by email).
2. Payment for paid plans shall be by credit card or other methods designated by us.
3. No pro-rated refund is given for cancellation or plan changes made partway through a month.
4. If we revise fees, we will notify Users a reasonable period in advance.

Article 5 (Prohibited Conduct)

Users must not engage in any of the following.

1. Acts that violate laws or public order and morals.
2. Unauthorized use of another party’s account, or impersonation.
3. Placing an excessive load on the Service’s servers or network, unauthorized access, or reverse engineering.
4. Using another person’s personal information obtained through the Service for any purpose other than legitimate business purposes.
5. Any other act that we determine to be inappropriate for the operation of the Service.

Article 6 (Change, Suspension, and Termination of the Service)

1. We may temporarily suspend all or part of the Service due to maintenance, failures, or other unavoidable circumstances.
2. We may change the content of the Service or terminate its provision after giving notice a reasonable period in advance. In the event of termination, we will, to the extent reasonably possible, provide means (such as export) for Users to retrieve their Registered Data.

Article 7 (Suspension and Deregistration)

We may suspend use of the Service or deregister a User—after prior notice (or subsequent notice in urgent cases)—where the User breaches these Terms, fails to pay fees for a reasonable period, or where we otherwise determine it necessary for operations.

Article 8 (Cancellation)

1. A User may cancel at any time, either from “Manage billing” on the Plan & billing screen of the Service or by contacting our support desk (info@repairkarte.com).
2. Cancellation of a paid plan takes effect at the end of the billing period in which the cancellation is made or requested. Fees already paid are non-refundable.

Article 9 (Handling of Registered Data)

1. Rights to Registered Data belong to the User (or to the User’s customers or other rightful holders). We handle Registered Data only to the extent necessary to provide, maintain, and improve the Service.
2. While we endeavor to back up Registered Data regularly, we recommend that Users also keep their own copies of important data (e.g., via CSV export).
3. When a User cancels, we will provide the User with their Registered Data.
4. After cancellation or deregistration, we may delete Registered Data upon the passage of a reasonable period (in principle, 30 days).

Article 10 (Handling of Personal Information)

We handle the personal information of Users and their customers appropriately in accordance with our separately established Privacy Policy.

Article 10-2 (Text Message (SMS) Notifications)

1. Where a User turns this on in the settings, the Service sends text messages about repairs to the User’s customers from our phone number on the User’s behalf. Notices use only message texts set by us. Promotional messages are not sent.
2. Replies from customers go to the User where the User receives messages in the Service. The User may send a reply from the Service only to a customer who has opted in or who has texted our number, unless the customer has opted out. Each reply starts with the User’s name and “via Repair Karte”, ends with the opt-out notice, and cannot include links. The User shall not use replies for promotions or bulk messages.
3. At check-in, the User shall ask the customer whether they want updates by text, and shall start the confirmation only for customers who want them. We send notices only after the customer replies to the confirmation text to agree, or signs up from the repair status page.
4. When a customer asks to stop, we stop sending to that phone number. Text-message opt-in data and the phone numbers collected for it are handled as described in our Privacy Policy.
5. The number of texts included each month in each plan is as shown in the Service. Once it is reached, the remaining notices for that month are sent by email.
6. We may suspend text messages or change their content to comply with carrier rules, to prevent misuse, or for other reasons.

Article 10-3 (WhatsApp Notifications)

1. By connecting its own WhatsApp Business account to the Service, a User can send repair notices to its customers from the User’s WhatsApp number. Only template messages set by us are sent. We provide the system that sends them through the WhatsApp Business Platform of Meta Platforms, Inc.
2. The User is the sender of these notices and shall comply with the WhatsApp Business terms and policies. Replies from customers go to the User’s WhatsApp.
3. At check-in, the User shall ask the customer whether they want updates on WhatsApp, and shall start the sign-up only for customers who want them. The Service sends notices only after the customer agrees by tapping the button in the message they receive, or signs up from the repair status page.
4. When a customer sends STOP, the Service stops sending that User’s notices to that customer. WhatsApp opt-in data and the phone numbers collected for it are handled as described in our Privacy Policy.
5. WhatsApp message fees are charged at Meta’s rates and billed by Meta directly to the User. The User shall register its payment method with Meta.
6. Notices that cannot be delivered on WhatsApp may be sent by text message (where the customer has agreed) or by email. The plans that can send notices automatically are as shown in the Service.
7. We may suspend WhatsApp messages or change their content to comply with Meta’s rules, to prevent misuse, or for other reasons.

Article 11 (Disclaimer of Warranties and Limitation of Liability)

1. We do not warrant that the Service is free from defects in fact or in law (including as to safety, reliability, accuracy, completeness, or fitness for a particular purpose). The Service is provided on an “as is” basis.
2. Except in cases of our willful misconduct or gross negligence, our liability for damages incurred by a User in connection with use of the Service shall be limited to the total fees actually received from that User during the preceding three months, and we shall not be liable for indirect damages or lost profits.
3. With respect to use of the Free plan, we shall bear no liability for damages except in cases of our willful misconduct or gross negligence.

Article 12 (Ownership of Rights)

Intellectual property rights relating to the Service belong to us or to their rightful holders. These Terms do not grant Users any rights beyond those necessary to use the Service.

Article 13 (Changes to the Terms)

We may change these Terms where we determine it necessary. For material changes, we will give advance notice by posting within the Service or by email. Continued use of the Service after a change constitutes agreement to the revised Terms.

Article 14 (Method of Communication)

Communications from us to Users regarding the Service will be made by sending to the registered email address or by posting within the Service. Communications from Users to us shall be sent to info@repairkarte.com.

Article 15 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan. In the event of any dispute concerning the Service, the Yokohama District Court shall be the court of exclusive agreed jurisdiction for the first instance.