News

Moving your old ledger or tickets into Repair Karte no longer means running an import yourself. Under Settings > Check-in & jobs > Ask us to import, send us Excel or CSV files, exports from another repair system, PDFs, or photos of paper ledgers and tickets (up to 10MB each, 30 files at a time), and our team imports them for you. You can add a note such as "only the repairs we're still holding". We'll let you know in the support chat when it's done. It's free on every plan, and importing sends nothing to customers. See how to switch

The POS, which started in beta, is now open to every shop on every plan, including Free. Turn on "Use POS" in Settings > Payments & printing, and the pickup step on each ticket becomes Check out: the balance is already filled in, and items sold with the repair go into the same sale. Payment methods go into the sales ledger, and at the end of the day Check / Close shows any cash over or short. Saved sales, returns, voids and retail-only sales are included. Pricing stays the same. See how the POS works

Keep the parts, materials and retail items you use in Items & stock. Pick one on a ticket and it's set aside for that repair, then taken out of stock when the work is marked done. Items running low are listed under Needs ordering, and you log deliveries with Receive. Variants for colors and sizes, and stocktakes, are included. Inventory is available on every plan. See inventory features

With the POS, a ticket's pickup step becomes Check out: the balance is already filled in, you can add items sold with the repair, and the payment method goes into the sales ledger. Retail-only sales start from the POS screen, and at the end of the day Check / Close shows any cash over or short. The POS started in beta and has been open to every shop since October 23. See POS features

When a customer calls to say they'll bring an item in on Saturday afternoon or pick it up tomorrow, you can put it straight into Appointments. Add drop-offs with "+ Add booking" on the Appointments screen, and pickups with "+ Pickup date" on the ticket. They show on the same schedule as customer bookings, and nothing is sent to the customer. Available on the Pro plan. See all features

For shops that go to the customer to do the work, such as piano tuning or call-out repairs. When a customer calls, you only schedule the visit, and visits are listed in a weekly schedule under "On-site" in the side menu. When you arrive, you check in from the visit and get the estimate (with your call-out fee) and the customer's signature on your on-site terms right there. When you're finished, the repair is marked done and handed over in one step. If it can't be finished on site, take it back to the shop or add another visit to the same ticket. Available on every plan (turn it on in Settings). See how on-site repairs work

Once the final estimate is saved, you can print a one-page estimate with the amount, estimated completion date, line items, and the same QR code as the customer copy. The "Receipt" button is now "Invoice / Receipt": pick the lines to include and issue an invoice. Unpaid, it shows the balance due; once paid, it's marked PAID and works as the receipt (turn it on in Settings). Everything you print on a regular printer now prints from a PDF, so margins and page breaks stay the same on any Mac, iPad, or browser. Shops in the US and Canada print on Letter paper; other countries on A4. All of this is on every plan. See the features

Add up to 6 photos to each item at check-in, and draw arrows or measurements on them with your finger. Or just photograph your finished paper note. With a photo attached, the repair details text can stay empty. Check-in photos are for your shop only and are never shown to customers (Pro plan). See the features

Add your own check-in fields for the things you ask every time, such as string gauge or an asset number. Inspection checklists let you record check-in inspections (scratches, accessories) and pre-pickup checks along with who did them (turn them on if you want them). We've also added shelf locations for stored items, redo check-ins for repairs that come back, and restoring a deleted ticket for 30 days. All of these are on every plan. See the features

Customers can now pay by card on the customer page linked from the completion notice, before they come in (Standard and up, for shops in the US, Canada, Australia, the UK, Singapore, and Hong Kong). Payments go straight to your shop's own Stripe account in your local currency. You can also record deposits and refund any amount, in part or in full. With a deposit recorded, card payment charges only the balance. See the features

"Import from ledger" now reads any Excel/CSV ledger, or an export from another repair system, as it is. Columns are recognized from their headings and contents. For RepairDesk, RepairShopr, and similar systems, choose the repair export and the customer export together, and phone numbers and emails are joined to the repairs. Importing sends nothing to customers. Since November 2, you send us the files or photos of your paper ledger and our team imports them for you (free).

Set up to two sales taxes, each with its own name and rate (for example GST 5% and PST 7%), and untick "Tax" on any estimate line that isn't taxed. Each tax is shown separately on the estimate, the customer page, emails, the completion slip, and the sales ledger. You can also print receipts on A4 with your tax registration number. In Australia and Singapore, receipts with a registration number are titled "Tax Invoice". See the features

Customers ship their items to you, and you fix them and send them back, all inside Repair Karte. Put your shop's request link in your Instagram profile or email templates, and customers use it to enter their address, item, and payment method. When the package arrives, press "Confirm arrival" and it becomes a record. When the repair is done, the customer is told how to pay, and once you enter the carrier and tracking number, they receive a shipping notice. See the features

Press Rikarte, our mascot in the corner of the screen, to send a question to the Repair Karte team (on a phone, the speech-bubble button in the top bar). A person on our team replies. The getting started guide, which walks you through one full repair in a practice shop, is now available in English too.

Download a year of sales as a CSV, one row per sale, dated the day each repair was picked up (Standard and up). Cancellation fees and refunds get their own rows on the day they happened, so there's nothing to piece together at tax time.

The shop screens, customer pages, emails and manual are now available in English. Choose your country under Settings > Shop info > "Language & region", and the language, currency (dollars, pounds and more, entered down to the cent), tax rate and time zone all switch together. Customers of shops in these countries receive updates by email. You can also choose your country when you sign up. Try it free

Today we officially launched Repair Karte, a reception and customer-management service for repair businesses. From taking in repairs and tracking progress to automatic updates for customers, printing, and sales management, it brings everything together in one place. The Free plan needs no credit card and stays free forever, and every new account gets all Pro features free for 30 days. Please try it free.