For repair shops
From intake to customer updates, mail-in and on-site repairs, card payments, checkout and inventory, and sales totals: everything a repair counter needs, in one place.
Start freeFrom intake to handover,on a single record
The item's condition, the work, the price, and the due date on one record. No more rewriting or hunting for paper slips.
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Customer, item, symptoms, estimate, due date, progress, and work notes — everything lives on a single record.
However many items arrive together, take them in at once and track each one individually.
Print a claim tag (check-in ticket) with the ticket number on the spot, in one of four formats: a receipt plus a work order, a landscape tag with customer and shop copies, a one-page repair intake form, or a two-part slip on two A5 halves. Attach it to the item and mix-ups are gone.
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Estimate approvals and progress updates,by email
Change the status and the customer is emailed automatically. Estimates are approved right from their phone. Customers sign up for updates by scanning the QR code on their check-in tag.
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Just advance the status, and a notice goes out to the customer by email automatically.
Customers review the estimate on their screen and approve or cancel on the spot.
Via the QR code on their check-in tag or the link in each email, customers can check on their repair anytime, by themselves.
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Be the shop that remembers“same as last time”
Repair history builds up per phone number, so next time you see the previous work and notes at a glance.
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Just take in repairs as usual — the customer's history accumulates on its own.
Per-customer notes let the whole staff share preferences and points of care.
Past symptoms and work are instantly visible — the kind of service that gets chosen again.
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Repairs by mail,without the back-and-forth
Customers ship their items to you, and you fix them and send them back, all inside Repair Karte. No more separate messages asking for an address, explaining how to pay, or passing on a tracking number.
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Your shop gets one fixed link. Put it in your Instagram profile or email templates, and customers use it to enter their address, item, and payment method.
Requests are listed with a request number. When a package arrives, match the number on the box and press "Confirm arrival": the request becomes a record and the customer is told it has arrived.
The completion notice tells the customer how to pay. Once you've confirmed payment, enter the carrier and tracking number: the customer gets a shipping notice and can track the package from their page. Confirmed payments stay on the ticket, and anything with a balance after shipping is listed under Unpaid.
Repairs at the customer's place,on one record
Schedule the visit when the customer calls, then check in from it when you arrive and get the estimate and signature on the spot. No more copying addresses or writing estimates and consent forms by hand.
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Choose "On-site" at the top of New check-in and enter the address, date, time and site notes. No ticket is created yet, so nothing is left behind if the visit is cancelled. Visits without a date can be added too.
Visits are listed in a weekly schedule under "On-site" in the side menu. Repairs in progress and the next visit are shown at the top, and "Map" and "Phone" open your map app and dialer directly. With two or more staff, each person gets their own color.
Press "Check in" and the check-in screen opens with what you were told and your call-out fee already on the estimate. Agree on the work and price, have the customer read your on-site terms and sign, and the ticket starts as "In repair".
Repairs and retail,one checkout
Check out a repair and the case or battery sold with it in one sale, right from the ticket. Deposits and advance card payments are already taken off, change is worked out for cash, and every payment method goes into the sales ledger. At the end of the day, Check / Close shows any cash over or short.
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Press Check out on a ticket and the balance is already there. Deposits, earlier payments and online card payments are listed as minus lines, so you only collect what's left. Add a case, battery or cable to the same sale; items in stock come up as you type. Retail-only sales start from "+ Sale" on the POS screen.
Choose cash, card or other, and split one sale across several methods; change is worked out for cash. The POS screen shows the day's sales, totals by payment method, and every sale and cash movement, newest first. Take cards on the terminal you already use and record them with one tap.
Enter the count for each denomination and see the expected cash and any difference right away, as often as you like. Closing saves an end-of-day report (A4, or US Letter in the US and Canada) and sets tomorrow's float. Cash added or taken out for change or small purchases goes in with Cash in / out.
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Stock that keepsitself up to date
Pick items from stock on an estimate, and stock goes down when the work is marked done. Items for jobs not yet done show as Reserved, so you always see what's actually available. Anything at or below its order alert is listed under Needs ordering.
Items on estimates for repairs that aren't done yet show as Reserved, and stock minus reserved is Available, so you know what you can use right now. Items on cancelled repairs go back on the shelf.
Items at or below their order alert are listed under Needs ordering. Log what arrives with Stock in.
Type part of a name in an estimate line to pick from stock, and that quantity comes out of stock when the work is done. Items sold at the POS come out of stock as well.
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Customers pay by cardbefore they come in
When a repair is done, a "Pay by card" button appears on the customer page linked from the completion notice, for in-store and mail-in repairs alike. There's nothing to collect at pickup.
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A "Pay by card" button appears on the customer page linked from the completion notice, for in-store and mail-in repairs alike. Payments go straight to your shop's own Stripe account in your local currency (USD, CAD, AUD, GBP, SGD, or HKD). Stripe's standard processing fee for your country applies.
You get a notification and the repair list shows "Paid by card". A repair that's "Work done" moves to "Notified" automatically, so nobody is charged twice at pickup.
Record a deposit or bank transfer at check-in or with Record payment on the record, and the balance due appears on the record, the customer page, and the slips; card payment charges only the balance. Refund part or all of a repair with "Refund", and the sales ledger gets a negative row on the day of the refund.
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Tags, estimates and invoices,printed the same on any device
Print a check-in tag when an item comes in, an estimate once the price is set, and a completion slip and invoice when it goes back. Once it's paid, the invoice is marked PAID and works as the receipt. Set up to two sales taxes and mark any line as tax-exempt.
Print a tag with the intake number on the spot, so items never get mixed up. Once the estimate is saved, print a one-page estimate with the line items and the same QR code as the customer copy. At pickup, hand over a slip with the work done, the charges, each tax, and the total.
Tick the lines to include and issue. Unpaid, it shows the balance due; once paid, it's marked PAID and serves as the receipt. Add your tax registration number (such as a GST/HST No.) to print it under your shop name. In Australia and Singapore, it's titled "Tax Invoice".
Set up to two taxes, each with its own name and rate (for example GST 5% and PST 7%), and untick "Tax" on any line that isn't taxed. Prices can be entered with or without tax.
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Your shop's numbersat a glance
Daily, monthly, and yearly sales are totaled from your intake data, with breakdowns by staff and item type.
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Completed repairs, and retail sales from the POS, roll up into daily, monthly, and yearly sales automatically.
Charts and tables show which items are growing and how each staff member contributes.
One click exports a CSV, making bookkeeping and filing far easier.
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Good work turnsinto a good reputation
A few days after pickup, a Google review request reaches the customer by email automatically — never sent twice in a row.
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A set number of days after an item is handed back, the review request goes out on its own.
From the message they receive, customers go straight to the Google review page.
A customer gets one request a week at most, however many items they pick up, so it never feels insistent.
Staff and backups,in the same place
Staff accounts, industry presets and backups: the work around intake stays inside Repair Karte too.
Give each staff member an account: 1 on Free, 3 on Standard, unlimited on Pro.
Pick your industry to preload item types, then follow the on-screen guide.
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Features commonly checked when comparing repair software, and the plans that include them (as of 2026-10-19).
| Feature | Plan | Details |
|---|---|---|
| Automatic email updates to customers | Standard and up | Estimate ready, work complete, and reminders go out by email when you change the status. Customers add their email by scanning the QR code on their check-in tag, or you enter it at intake. Not on the Free plan. |
| Customer repair status page | All plans | Every repair has a status page showing its progress and estimate, and customers can look up their repairs by phone number on your shop's status page. On Free you share the link yourself; from Standard, the claim tag carries a QR code to the page. |
| Online estimate approval | All plans | Customers approve the estimate on the repair's status page. On Free you send or show them the link; on Standard and Pro the estimate is emailed automatically and the claim tag has a QR code to the page. |
| Google review requests | Pro | A review request is emailed a few days after pickup. |
| Customer signature | All plans | Customers sign on screen at check-in, and the signature stays on the repair record. |
| Photos | Pro | Photos at check-in (draw on them with your finger), on estimates, and on repair reports. |
| Inspection checklists | All plans | Checklists before the work (condition, accessories) and before handover. Turn them on in Settings, and optionally block handover until every item is checked. |
| Custom intake fields | All plans | Add your own questions to the check-in form. |
| Item history by serial number | All plans | See every past repair of the same item, not just of the same customer. |
| Appointments | Pro | Customers book a drop-off time before the repair, or a pickup time when it's ready. Bookings taken by phone can be added by the shop. |
| Mail-in repairs | Standard and up | A request link for your website, arrival check-in, payment instructions, and tracking numbers for the return shipment. |
| On-site / field repairs | All plans | Schedule visits, a weekly visit board with map and call buttons, on-site check-in with the estimate, a call-out fee and a signature, and done & handed over in one step. |
| Estimates, invoices and receipts | All plans | Printed estimates, and invoices that are marked PAID and work as receipts once paid. Up to two sales taxes (for example GST and PST) and tax-exempt lines. |
| Online card payments | Standard and up | Customers pay by card from the status page through your own Stripe account (US, Canada, Australia, UK, Singapore, Hong Kong and Japan). Stripe's standard fees apply. |
| Payments received and refunds | All plans | Record deposits and bank transfers on the ticket with Record payment, and see the balance due. Mail-in repairs with a balance after shipping are listed under Unpaid. Refund card payments in full or in part (card payments need Standard or Pro). |
| POS and register close | All plans | Turn on "Use POS" and the ticket's pickup step becomes Check out, with the balance already filled in (deposits and card payments taken off). Add items sold with the repair and split the payment across several methods, with change worked out for cash. Retail-only sales (+ Sale), Save for later, returns and voids, Cash in / out, and Check / Close with a count by denomination and a closing receipt are on the POS screen. Card payments are taken on your own terminal and recorded as Card. |
| Inventory | All plans | The Items & stock screen shows stock, reserved and available for each item, with up to 30 variants, stocktakes, receiving, and a Needs ordering list driven by each item's order alert. Stocked items come up as you type an estimate line; what you pick comes out of stock when the work is done, and items sold at the POS when the sale is made. Items can be sold by quantity or at an open price, with tax included or added. |
| Reports | Standard and up | Sales ledger and CSV export on Standard and up; the sales dashboard (by day, month, staff and item type) on Pro. |
| Staff accounts and roles | All plans | Two roles: owner and staff. Only the owner manages users, billing and card refunds, and voids or records returns on POS sales. Free has 1 login, Standard 3, Pro unlimited. |
| Languages | All plans | English, Japanese and Traditional Chinese. English is available for shops anywhere, priced in US dollars. |
| Data import when switching | All plans | Send your Excel or CSV ledger, an export from RepairDesk or RepairShopr, a PDF or photos of paper tickets, and our team imports it for you, free. Customers are not notified. |
| Two-factor sign-in and backups | All plans | The owner can require an emailed sign-in code. Automatic daily backups kept for 30 days, and deleted repairs can be restored for 30 days. |
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
