How to use Repair Karte
Manual
How each screen works, from check-in to pickup and checkout. Pick a chapter from the menu on the left. Every section shows which plan it's on, so you can check before you sign up.
New here? Start with these
Introduction
Repair Karte is a tool that takes each repair from drop-off to pickup on a single ticket.…
4 sectionsChapter 2Repairs (dashboard)
This is the first screen you see after logging in. Everything you need to do today is her…
4 sectionsChapter 3Initial setup
Open "Settings" in the side menu and the left menu switches to settings only, with every …
9 sectionsChapter 4Notifying customers (email)
This sends estimates and repair completion notices to customers automatically by email. I…
4 sectionsChapter 5Checking in a repair
Press "New check-in" in the side menu (on a smartphone, the red "+" at the bottom right).…
11 sectionsChapter 6The ticket screen
Each repair you check in gets its own "ticket". Press a row in the list to open it. Every…
6 sectionsChapter 7Sending an estimate and getting approval
Once you've inspected the item, just enter the line items in "Final estimate" under "Fees…
4 sectionsChapter 8In repair to work done
There are only two things to do during a repair: note the parts and materials you use, an…
3 sectionsChapter 9Completion notice and pickup appointments
Once you mark a repair as done, it moves to the stage of letting the customer know. Custo…
2 sectionsChapter 10Pickup and payment
When the customer comes in, print the repair completion slip and hand it over, take payme…
6 sectionsChapter 11Notifications
"Notifications" in the side menu shows the number of unread items in a red badge. The scr…
1 sectionChapter 12Customers (customer records)
A customer record is created automatically at every check-in, so there's nothing extra to…
2 sectionsChapter 13Sales, CSV and ledger import
Amounts from repairs marked as picked up (and cancellation fees), plus items sold through…
3 sectionsChapter 14Mail-in repair
This feature lets customers send repair items by courier, and you ship them back once fix…
Standard and up2 sectionsChapter 15Outsourcing (repairs from partners)
This feature is for shops that take on repair work from music stores or workshops. Give e…
Pro2 sectionsChapter 16Protecting your data and accounts
Customer information and repair history are your shop's assets. There's nothing to do day…
4 sectionsChapter 17Connecting other services
Card payments (Stripe, Square), the calendar you already use, Zapier, Make and Mailchimp …
3 sectionsChapter 18Getting started guide (practice shop)
Press "View the guide" under "Getting started guide" in Settings to enter a practice-only…
1 sectionChapter 19FAQ and contact
Press Rikarte, our mascot at the bottom right of the screen, to ask us anything at any ti…
2 sectionsCan't find what you need?
Send us your question through the contact form or by email. If you already use Repair Karte, you can also ask from the chat button at the bottom right of the app.