Vacuums, microwaves, audio equipment and sewing machines. Record the problem and the estimate on one ticket, let customers decide to repair or not from their phone, and keep a note of every part on order.
An example of a appliance repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Appliance Repair] Your estimate (No.0124)
[Sample Appliance Repair] Hello Emily Carter,
■ Vacuum cleaner / Corded upright, red (No.0124)
Your estimate is ready.
・Internal wiring repair and cleaning $75.00
Total: $75.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
The customer sees the estimate on the status page and approves or declines it there. On Standard and up, a reminder goes out automatically if they haven't answered (new shops start at 5 days; change it or turn it off in Settings).
Write "switch ordered, about 1 week" on the timeline, and on Standard and up keep parts notes (needed, ordered, arrived) for each repair.
Turn on on-site repairs (every plan) to schedule visits, check in at the customer's home with your call-out fee and their signature, and mark it done and handed over in one step.
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Yes. They approve or decline it on the repair's status page, on every plan. On Standard and Pro the estimate is emailed automatically, with a reminder if there's no answer (after 5 days to start).
Write it on the repair's timeline (for example, waiting for parts, about 1 week), which customers also see on their status page. On Standard and up, parts notes show what is needed, ordered and arrived across all repairs.
Yes, with on-site repairs (every plan, turned on in Settings). Visits go on a weekly schedule with the assigned staff, map and call buttons, and you check in at the customer's home with the estimate and signature.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
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