Heels, resoles, zippers and stitching. Tag every pair at drop-off, let customers check whether their shoes are ready, and send a ready-for-pickup email the moment the job is done.
An example of a shoe and bag repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Shoe Repair] Your estimate (No.0124)
[Sample Shoe Repair] Hello Emily Carter,
■ Men's shoes / Black leather oxfords, size 10 (No.0124)
Your estimate is ready.
・Heel replacement and polish $45.00
Total: $45.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
Take in several pairs and a bag in one go: each gets its own numbered record and printed tag, and the customer gets one email when they're all done.
Record where each pair sits (for example, shelf B-3) so anyone at the counter can find it at pickup.
Record a deposit on a full resole or a bag rebuild, and the balance due shows on the status page and the receipt.
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Check them in together and each pair gets its own numbered record and printed tag. The customer gets one message when all of them are ready.
Yes. Every repair has a status page, and customers can look up their repairs by phone number. On Standard and Pro the claim tag has a QR code to the page, and an email goes out automatically when you mark the job as complete.
No. Keep your current register or card reader. Repair Karte records what each repair cost and how it was paid, and on Standard and Pro customers can also pay by card online through your own Stripe account.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
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