Screens, batteries, charging ports and water damage. Record each device's condition before you open it, get the customer's signature on screen, and let them approve the estimate and check progress from their phone.
An example of a phone and tablet repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Phone Repair] Your estimate (No.0124)
[Sample Phone Repair] Hello Emily Carter,
■ Smartphone / Black, cracked screen, IMEI noted (No.0124)
Your estimate is ready.
・Screen replacement $149.00
Total: $149.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
Check the screen, buttons, cameras and charging before you open the device, and the same list before handover. Turn on checklists in Settings and optionally block handover until every item is checked.
Write down cracks and dents, and the customer signs on screen. On Pro, photograph the device and draw on the photo to mark the damage.
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Note it in the repair details (for example, cracked back glass, data loss explained) and use the pre-repair checklist. The customer signs on screen, and the record is there to compare at pickup. On Pro you can add photos and draw on them.
Yes. Import their exports, or any Excel or CSV ledger, yourself on every plan, up to 2,000 rows at a time. Customers are not notified when you import.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
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