Battery swaps, full services, ring sizing and chain repairs. Record each piece's condition at drop-off, send estimates customers approve online, and keep every service date on the customer's history.
An example of a watch and jewelry repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Watch Repair] Your estimate (No.0124)
[Sample Watch Repair] Hello Emily Carter,
■ Watch (mechanical) / Automatic, steel case, serial 48K21 (No.0124)
Your estimate is ready.
・Full service (clean, oil, gaskets) $280.00
Total: $280.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
Note scratches and missing links on the record and take the customer's signature on screen. With photos (Pro), draw on the picture to mark the exact spot.
Turn on item history by serial number and see every past service of the same watch, even if a family member brings it in next time.
Accept watches by mail from customers outside your town: a request link for your website, arrival check-in, and a tracking number when you ship it back (Standard and up).
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Write it in the repair details (for example, scratch on the crystal, two links removed) and take the customer's signature on screen. Both stay on the record and show at pickup. On Pro you can add photos and draw on them.
Yes. Every repair stays on the customer's history by phone number, and with serial numbers turned on you can see the history of the watch itself.
Yes, on every plan: the customer approves the estimate on the repair's status page. On Free you send them the link; on Standard and Pro the estimate is emailed automatically and the claim tag has a QR code to the page.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
Start free
