No-boot diagnostics, SSD upgrades, screen replacements and data transfers. Keep the customer's description and your diagnosis on one record, send the estimate for approval online, and email the customer as the work moves along.
An example of a computer repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Computer Repair] Your estimate (No.0124)
[Sample Computer Repair] Hello Emily Carter,
■ Laptop / 15-inch, silver, serial 5CD12XK (No.0124)
Your estimate is ready.
・SSD replacement and data transfer $189.00
Total: $189.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
The customer's description goes in at check-in; add what you find to the notes and timeline as you diagnose, so anyone at the counter can answer questions.
Send a line-item estimate with a note for the customer. They approve it on the status page, on every plan, instead of you waiting for a call back.
Turn on serial numbers to see every repair the same machine has had, even when a different family member brings it in.
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Add a note for the customer to the estimate. It shows with the line items on the status page, where they approve it. On Standard and Pro the estimate is emailed automatically.
Yes. Import a RepairShopr or RepairDesk export, or any Excel or CSV ledger, yourself on every plan, up to 2,000 rows at a time.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
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