Hems, waists, zippers and resizing. Keep the measurements and pin notes with each garment, tell customers when it's ready by email, and remind them if it's still waiting on the rack.
An example of a alterations repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Alterations] Your estimate (No.0124)
[Sample Alterations] Hello Emily Carter,
■ Pants / Navy wool suit trousers (No.0124)
Your estimate is ready.
・Hem (blind stitch) and take in waist $38.00
Total: $38.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
Add your own intake fields, such as inseam, waist and break, so every garment has its measurements in the same place.
On Pro, photograph the pinned garment and draw on the photo to mark where to take it in.
On Standard and up, customers who haven't collected a finished garment get an automatic reminder after the number of days you choose (5 days to start).
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Add your own fields to the check-in form (inseam, waist, sleeve), and use the notes for anything else. They stay with the garment's record and the customer's history.
Yes, on Standard and Pro. An automatic pickup reminder goes out by email after the number of days you choose (new shops start at 5 days; you can change it or turn it off in Settings).
You can record a deposit at check-in on every plan, and the balance due shows on the customer's status page and receipt. Online card payment is on Standard and Pro.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
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