Wobbly chairs, reupholstery and refinishing. Keep the fabric and finish the customer chose on the approved estimate, and post a short update at each stage so long jobs don't go quiet.
An example of a furniture repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Furniture Workshop] Your estimate (No.0124)
[Sample Furniture Workshop] Hello Emily Carter,
■ Chair / Wooden dining chair, torn seat (No.0124)
Your estimate is ready.
・Reupholster seat and reglue joints $160.00
Total: $160.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
Write the fabric, color and finish in the note on the estimate. The customer approves exactly that, and it stays on the record.
Add a line to the timeline (fabric ordered, frame drying, upholstering) and the customer sees it on their status page without calling.
Record a deposit when fabric is ordered; the balance due shows on the status page and the receipt.
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Add a short line to the timeline at each stage. Customers see it on their status page, so they can check without calling. On Standard and Pro, emails go out automatically when the estimate is ready and when the work is complete.
Put the fabric, color and finish in the note on the estimate. The customer approves that estimate online, and what they approved stays on the record.
You can create the repair without checking an item in. The estimate, approval and completion steps work the same way.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
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