Flat fixes, tune-ups and full overhauls. Write up each bike at check-in, send estimates riders approve on their phone, and email them when the bike is ready to pick up.
An example of a bike repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Bike Shop] Your estimate (No.0124)
[Sample Bike Shop] Hello Emily Carter,
■ Road bike / Aluminum frame, blue, serial WTU221K (No.0124)
Your estimate is ready.
・Tune-up, chain and cassette replacement $165.00
Total: $165.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
When a tune-up turns up a worn cassette, update the estimate; the rider approves it on the status page instead of you calling them.
Record the shelf or rack number on each ticket, so whoever is at the counter finds the right bike at pickup.
Use a pre-ride check before handover (brakes, tire pressure, bolts), and optionally block handover until it's done.
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Yes. Update the estimate and the rider approves it on the bike's status page, on every plan. On Standard and Pro the new estimate is emailed automatically.
No. Repair Karte tracks repairs only. There are no rentals, retail sales or stock counts; keep your current POS for those.
Yes. Turn on serial numbers to see every service the same bike has had, as well as each customer's history.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
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