Same-day adjustments and nose pads, plus lens orders and solder repairs that stay with you for days. Keep the ones you're holding on one list, and email customers when they're ready.
An example of a eyewear repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Optical] Your estimate (No.0124)
[Sample Optical] Hello Emily Carter,
■ Glasses frame / Silver metal frame (No.0124)
Your estimate is ready.
・Frame adjustment and nose pad replacement $20.00
Total: $20.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
The repair list shows open jobs only, so walk-in adjustments you finished on the spot drop off and the jobs you're holding stay in view.
Write "lenses ordered, about 3 days" on the timeline and the customer can see it on their status page.
Repair Karte does not handle prescriptions, frame stock or insurance billing. It tracks the repairs you take in.
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Yes. Mark quick adjustments complete on the spot; the repair list shows open jobs by default, so only the frames you're holding stay on it.
No. Repair Karte is for tracking repairs. Use your practice management or optical POS for prescriptions, frame inventory and insurance.
On every plan they can check the repair's status page (by link, or by looking up their phone number). On Standard and Pro the ticket has a QR code to it, and an email goes out automatically when you mark the repair complete.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
Start free
