CLAs, shutter repairs, fungus cleaning and light seals. Record each body and lens by serial number, send estimates customers approve online, and take repairs by mail from anywhere in the country.
An example of a camera repair in Repair Karte (the customer and item are made up). The plan for each step is written under it; see pricing.
Pick the item type and the usual work in a tap, write the symptom, and print a claim tag (PDF on Letter or A4). The customer signs on screen.
Plan: All plans (Free: up to 100 repairs a month) · QR code on the claim tag: Standard and up
The customer approves it on the repair's status page. On Standard and Pro the estimate is emailed automatically, and a reminder goes out if they haven't answered (after 5 days to start).
Plan: Approval on the status page: all plans · Automatic email and reminders: Standard and up
The customer can check progress on the repair's status page anytime (from the QR code on their claim tag, or by looking up their phone number). When the parts arrive, move the status on.
Plan: Status page: all plans · QR code on the claim tag: Standard and up
A ready-for-pickup email goes out with a link to the status page, where the customer can book a pickup time and pay by card before coming in.
Plan: Email: Standard and up · Card payment (Stripe): Standard and up · Pickup booking: Pro
Record how it was paid (deposits are subtracted automatically). The repair stays on Emily's history, and on the item's history by serial number.
Plan: All plans
Left: the record your shop keeps. Right: the estimate email the customer receives (Standard and up). Example values.
[Sample Camera Repair] Your estimate (No.0124)
[Sample Camera Repair] Hello Emily Carter,
■ Film camera / 35mm rangefinder, serial 7712044 (No.0124)
Your estimate is ready.
・CLA and light seal replacement $190.00
Total: $190.00
Please review the details and approve or cancel on the page below.
(link to the repair's status page)
The status page has the “Approve this estimate” button. Customers without email can open it from the QR code on their claim tag, or by looking up their phone number.
Put a request link on your website. You see each request, check the camera in when it arrives, tell the customer how to pay, and send the return tracking number (Standard and up).
Check in a body and lenses together; each gets its own record, and the customer gets one message when all are done.
Write what you found and what you did. The report shows on the customer's status page, so pickup takes less explaining.
Choose your trade at sign-up and these item types and common jobs are already set up. Add or remove any of them later.
Item types
Common jobs (one tap at check-in)
Yes, on Standard and Pro: a request link, arrival check-in, payment instructions and a tracking number for the return shipment. Repair Karte does not print shipping labels.
Yes. Turn on serial numbers and each item has its own history, in addition to the customer's history.
Yes. On Standard and Pro they can pay by card through your own Stripe account (US, Canada, Australia, UK, Singapore and Hong Kong), or you record payment by another method.
The Free plan covers up to 100 repairs a month for 1 staff login, with no credit card, and stays free. Automatic email updates to customers start on Standard. Every new account gets all Pro features free for 30 days.
Start free
